The search for performance

• Éric DELAVALLÉE
  Director, consultancy service, Entreprise & Personnel
  Author, Le manager à l'écoute du sociologue, with Pierre Morin, Éditions d'organisation, 2000 ; La culture d'entreprise pour manager autrement, avec E. Joly Yildjian, Éditions d'organisation, 2002.
  
• Frédéric PETITBON
  Assistant general manager, IDRH
  Author, Guide d'action du manager public, Éditions d'organisation, 2002
  

Summary

Should the fixing goals by management be the global model for managing performance ? The balanced score card is a more recent offshoot of this method. Éric Delavallée and Frédéric Petitbon jointly carried out a study to find an answer to this question. Among the companies they researched, only those which implement a model, which they call the "chef-d'œuvre", can benefit fully. They identified several other models which were equally capable of generating performance, but which used different methods. They describe the main characteristics of these models and illustrate using two examples, that of a hypermarket or department store, to describe the "clan" model, and that of the tax department, for the "cascade" model.

Summary translated from French by Rachel MARLIN.

• The entire article was written by Lucien CLAES.

To obtain this article, you can :

• download it for free in French (PDF help) or contact ecopar@paris.ensmp.fr (Reference VA060603).