Christophe Deshayes illustrates the intervention methods of his company Documental (an irreverent watch-dog in the information technology sector) using the various comments about ERP (Enterprise Resource Planning) systems as an example. Documental’s intervention consists of a very lively oral presentation in the form of a condensed version of “all you need to know” about topical subjects in this sector. There is so much information about mysterious subjects ie. not understood by many, such as information technology, that those involved in this sector are no longer able to become correctly informed. More important than just supplying information, these meetings enable people to pool their intelligence, to enhance their curiosity (even if it is merely by providing the missing vocabulary), to promote in-house experts and to share knowledge. This is the true value of these meetings. These meetings are also Documental’s way of charging clients.
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This session was published in issue n°52 of the Journal de l'École de Paris du management, entitled Face au gigantisme.
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